Terms & Conditions

These are the terms and conditions on which we supply goods to you. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide Goods to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

Who we are

We are Zakerbi Limited, a company registered in England and Wales. Our company registration number is 09988857 and our registered office is at Jubilee House, East Beach, Lytham St.Annes, Lancashire, England, FY8 5FT.

Our registered VAT number is 233314151.

You can contact us by telephoning our customer service team on 0800 9750509, emailing us at sales@zakerbi.com or writing to Zakerbi Limited c/o AGM Support Services Ltd, Packaging and Distribution, The Old Milking Parlour, Cobweb Buildings, The Lane, Lyford OX12 0EE.

If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

Your order

Please note that our acceptance of your order will take place when we email you to accept it, at which point a legally binding contract will come into existence between you and us. If for any reason we are unable to accept your order, we will inform you of this in writing and will not charge you for the goods. This might be because the goods are out of stock or because we are unable to meet a delivery deadline you have specified.

When you place your order we will assign an order number and inform you what it is when we accept your order. It will help us if you can tell us the order number in any correspondence.

UK orders only

Our website is solely for the promotion of our goods in the UK. Unfortunately, we do not accept orders from or deliver to addresses outside the UK nor do we accept orders for delivery to the Scottish Highlands and Islands or Northern Ireland.

Image representation on our website

The images of the Goods on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer or device’s display of the colours accurately reflects the colour of the Goods. Please note that your Goods may vary slightly from those images.

CRYPTALLOY®.

Our Goods incorporate Cryptalloy® data protection foil. A foil material which will protect your radio chip, contactless credit cards and documents from unnoticed financial or data theft. The Cryptalloy® material was tested by SGS/TUV Saarland Foster GmbH (official german quality department) and certified for the ability to shield against unauthorised reading of radio frequency identification/near field communications technology chips on commercial frequencies 125kHz, 13.56MHz and 900MHz.

Pricing

The price of the goods (which includes VAT) will be the price indicated on the website when you placed your order. We take all reasonable care to ensure that the price of the goods advised is correct. However if there is a material error in the price, we will not accept your order.

The price of the goods displayed on our website reflects VAT at the current rate of 20%. If the rate of VAT changes between your order date and the date we supply the goods, we will adjust the rate of VAT that you pay, unless you have already paid for the goods in full before the change in the rate of VAT takes effect.

Methods of payment

We accept payment with Visa Debit or Credit card, Mastercard or via PayPal. You must pay for the Goods in full before we dispatch them. We will not charge your credit or debit card until we dispatch the Goods to you.

Delivery

Our delivery costs are as displayed on our website. We will deliver goods via courier signed for and tracked service, for an additional  charge we can arrange next day delivery. We will aim to deliver the goods to you as soon as reasonably possible and in any event, subject to stock availability, within  5 days after the day on which we accept your order. If we accept your order then we will let you know when we aim to deliver the goods to you. Please note that the item will be your responsibility from the time we deliver it.

If no one is available at your address to take delivery and the Goods cannot be left with a neighbour, you will be informed of how to rearrange delivery or collect the goods. If after a failed delivery, you do not re-arrange delivery or collect the goods, the items will be returned to us and  we may end the contract.

Delayed deliveries

If our supply of the goods is delayed by an event outside our control then we will contact you as soon as possible to let you know. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel the order and receive a refund for any Goods you have paid for but not received.

If there’s a problem with your purchase

If you have any questions or complaints about the goods, please contact us. You can telephone our customer service team on 0800 9750509, email us at sales@zakerbi.com, or write to  Zakerbi Limited c/o AGM Support Services Ltd, Packaging and Distribution, The Old Milking Parlour, Cobweb Buildings, The Lane, Lyford OX12 0EE.

We are under a legal duty to supply Goods that are in conformity with this contract and will endeavour to resolve any complaints or concerns you may have as soon as practicable.
Your legal rights to end the contract with us will depend on whether there is anything wrong with the item and when you decide to end the contract.

Change of mind

You have 14 days after the day you (or someone you nominate) receive the item to change your mind about it. If you do change your mind, for any reason after the item has been dispatched to you or you have received it please contact us on the above telephone number or via email to let us know within the 14 day period set out above, you must then return the item to us in an unused, perfect condition, in the original box and  secure protective packaging within 14 days thereafter by Royal Mail Second Class signed & tracked service to Zakerbi Limited c/o

AGM Support Services Ltd
Packaging and Distribution
The Old Milking Parlour
Cobweb Buildings
The Lane
Lyford
OX12 0EE

Cost of returns

If the item you received from us is faulty or misdescribed or if you have a legal right to end the contract because of something we have done wrong, such as dispatched an incorrect item then we will pay the reasonable cost of returning the item to us as stated above ( Second Class Royal Mail signed and tracked service.) In all other circumstances (including where you are simply exercising your right to change your mind) you must pay the costs of return via Royal Mail- signed and tracked service.

Refunds

If the goods are faulty or misdescribed then we will refund you the price you paid for the Goods including delivery costs (where applicable) by the method you used for payment. However, we may make deductions, for any diminished value of the goods resulting from handling other than that is necessary to establish the nature, characteristics and functioning of the goods.

We will make any refunds due to you as soon as possible. If you simply changed your mind your refund will be made within 14 days from the day on which we receive the item back from you or, if earlier, the day on which you provide us with evidence that you have sent the item back to us. In other cases such as where you have cancelled the order prior to dispatch, your refund will be made within 14 days of your telling us you have changed your mind.

If we fail to comply with these terms and conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Goods and for defective Goods under the Consumer Protection Act 1987

We are not liable for business losses. We only supply the Goods for domestic and private use. If you use the Goods for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Use of personal information We will use the personal information you provide to us:

(a) to supply the Goods to you;
(b) to process your payment for the Goods; and
(c) if you agreed to this during the order process, to give you information about similar Goods that we provide, but you may stop receiving this at any time by contacting us.

We will only give your personal information to third parties where the law either requires or allows us to do so.

We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within 7 days of us telling you about it and we will refund you any payments you have made in advance for Goods not provided.

Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms.

If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

Governing law These terms are governed by English law and you can bring legal proceedings in respect of the Goods in the English courts.